• Free Delivery
  
  
• Delivery Information
  
  
• International Orders
  
  
• Payment Methods
  
  
• Returns & Exchanges
  
  
• Order Status
  
  
• Our 100% Guarantee

We hope the information below will help answer any questions, if you require any further assistance or advice however then please don't hesitate in contacting the Bedtime Flirt girls on +44(0)1202 760 656 or contact us here.

We will ship your order completely free of charge on all orders over £40 for UK customers and £65 for international customers.

Your order will be dispatched within 48 hours, please allow 2-3 days from dispatch within the United Kingdom. 5-10 working days from dispatch for international customers.

You will be sent a confirmation email when you place your order which will contain your order number, you can log in to your profile online anytime to track your goods have been dispatched.

In the highly unlikely event of your order not arriving, please allow 15 working days from the date of dispatch before contacting us, we will then carry out an investigation through Royal Mail and keep you informed of developments.

If we are out of stock of the items you have ordered, a member of our customer service team will inform you by email.

Exclusive made to measure items may take longer and we will contact you to discuss delivery dates.

For urgent deliveries, Bedtime Flirt can offer a next day or even same day courier service in the UK. Customers must contact us to request this service and make payment for such delivery, prior to dispatch.

Orders will be sent using Royal Mail recorded delivery and will require a signature on receipt. All of our packages are sent in discreet packaging without any branding so if needed you can have your order delivered to a workplace without anyone knowing what is inside. We can deliver to any alternative address you advise at the time of ordering.

United Kingdom & Ireland

FREE - Royal Mail Recorded Delivery - *On orders over £40.00 £2.95 -Royal Mail Recorded Delivery

Europe

FREE - Royal Mail Recorded Delivery - *On orders over £40.00 £6.50 -Royal Mail International Recorded

Rest of the World

FREE- Royal Mail Recorded Delivery - *On orders over £65.00 £7.50-Royal Mail International Recorded

Bedtime Flirt delivers to most international destinations. Here is a list of countries we currently ship to.

United KingdomAndorraAnguillaAntigua and BarbudaArgentinaArubaAustraliaAustriaBahamasBahrainBarbadosBelgiumBermudaBrazilCanadaCayman IslandsChinaCyprusDenmarkDominicaEgyptEstoniaFalkland Islands (Malvinas)Faroe IslandsFinlandFranceFrench PolynesiaGermanyGibraltarGreeceGreenlandGrenadaHong KongIcelandIndiaIrelandIsraelItalyJamaicaJapanJordanKorea, Republic ofKuwaitLatviaLiechtensteinLithuaniaLuxembourgMacauMalaysiaMaldivesMaltaMartiniqueMauritiusMexicoMonacoMontserratNetherlandsNew ZealandNorwayOmanPeruPhilippinesPortugalPuerto RicoQatarReunionSaint Kitts and NevisSaint LuciaSan MarinoSaudi ArabiaSingaporeSouth AfricaSpainSwedenSwitzerlandTrinidad and TobagoTurks and Caicos IslandsUnited Arab EmiratesUnited KingdomUnited StatesVatican City State (Holy See)Virgin Islands (British)Virgin Islands (U.S.) 

If you cannot find your desired destination country on this list, please email our customer services team and we will do our best to help.

All our prices are displayed in British Pounds (£), the option is available at the top of every page to convert the prices into Euros (€) or US dollars ($) by simply clicking on the symbol. We update our exchange rates every hour.

We use Royal Mail international signed for service for deliveries outside the UK which will require a signature upon receipt. All our packages are sent in discreet packaging and if a customs form is required we mark the goods as ‘clothing’ Please note that all deliveries outside the UK may be subject to import duties and taxes which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid for by you.

Your order will leave the UK within 2 working days, delivery times will vary depending upon your postal service, but we estimate international orders will arrive within 5 - 10 working days.

We will be happy to exchange items or issue a refund. Returns must be received within 28 days from receipt of goods. The form enclosed on the front of your package must be completed and accompany your return. Please note: We do not refund post and packing costs or the cost of gift wrapping.

We accept all major credit and debit cards including Visa, MasterCard, Delta, American Express, Switch, Solo and Visa Electron.

If you prefer you can place your order by phone by simply calling us on +44(0)1202 760 656 between 9.30-5.30 Monday-Saturday.

If you have a promotional code or have received a credit note via email, you can use it during the checkout process to obtain your discount which will be applied before you make payment. Simply type the code when prompted in checkout. Currently only one promotional code can be used per transaction. There is no limit on the number of gift voucher codes/credit notes that can be used per transaction. Where the value of the gift voucher/credit note exceeds the total cost of the transaction any outstanding credit will be retained for future redemption.

The security of your credit card is our highest priority. You can be confident in purchasing from Bedtime Flirt as we are verified and monitored by ISIS and Safe buy, the e-retail industry bodies for the United Kingdom.

When you shop online at Bedtime Flirt we never see your credit card details. Your credit card payment is 128bit encrypted and handled by Protx, one of the largest UK Internet payment gateways and then processed on our behalf by Lloyds TSB bank. You can tell that the pages are secure when you enter your credit card information because the address in the address bar changes from being http:// to https:// and you can also see a padlock symbol or an unbroken key in the menubar of your browser.

Christmas Gifts

We are extending our returns policy so orders made from 1st December until 23rd December can be returned up until 14th January for an exchange or full refund.

Here at Bedtime Flirt we want you to be happy with both our products and our service, however if for any reason you would like to exchange or return your items for a refund you can do so as long as they are in original condition, unworn and with tags attached. For reasons of hygiene we cannot accept returns on thongs, briefs, g-strings and hosiery. Bespoke made to measure items are also non refundable.

We will be happy to exchange items or issue a refund. Returns must be received within 14 days for UK customers and 28 days for international customers from receipt of goods. The form enclosed on the front of your package must be completed and accompany your return. Please note: We do not refund post and packing costs or the cost of gift wrapping.

All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit voucher only which can be used against a future order. This does not affect your statutory rights.

We cannot be held responsible for goods lost in transit therefore we recommend that you send your returns by registered post and retain proof of posting. As soon as we receive your returned goods we will process your request. For replacement items you will not be charged for postage. All refunds will be made to the card used to make the original purchase and will take approx 2-3 days to show in your bank account.

Please send your returns to:

Returns Dept
Bedtime Flirt
57b Poole Road
Westbourne
Bournemouth
Dorset
BH4 9BA

If you have already placed an order with Bedtime Flirt and wish to check its progress simply log on to your profile

We want you to be completely satisfied with the Bedtime Flirt shopping experience, so our "No Quibble" guarantee is very straightforward:

If for any reason you are not satisfied with your purchase, return the items in original condition and unworn. We will be happy to exchange or issue a refund. Returns and exchanges must be received within 14 days from date of receipt for UK customers and within 28 days for international customers. To ensure prompt delivery of your order we keep all of our lines in stock, however on occasion items may become unavailable for reasons beyond our control. If the item you have selected is not available we will email you and offer you the choice of a full refund or an alternative item.