Returns, Refunds & Exchanges
Changed your mind ? … no problem..
At Bedtime Flirt we want you to be happy with both our products and our service, if for any reason you would like to exchange or return your items for a refund, we make it super easy to do so by following our policy below.
Bedtime Flirt offers a refund or exchange on lingerie and accessories (excluding items further below).
We unfortunately cannot accept returns which do not meet requirements set out as follows:
- All items returned must be unworn and in perfect condition, without marks, makeup, fake tan, glitter, lotions, perfume.
- Any seals attached to the product packaging must remain unbroken or damaged.
- The items must be returned in a re-saleable condition (as above with original packaging, tags and labels attached).
- For hygiene reasons, we are unable to accept returns of any cosmetics, adult toys, hosiery, nipple covers/pasties, self-adhesive bras or body stockings unless they are faulty.
- Gift cards and boxes are non-returnable & cannot be refunded.
OFT Distance selling regulations (DSR)
In line with the DSRs, you have 7 working days (not including weekends or Bank Holidays) after you receive the goods from us to cancel your order and return them to us for a full refund or exchange. We will be happy to accept returned items outside of this period (14 days for UK orders), however this will not constitute a cancellation and we will therefore not be obliged to refund your delivery charge unless we have made a mistake with your order. You should email or write to us with your order number should you wish to cancel.
In line with the DSRs, we cannot accept goods back that by reason of their nature cannot be returned. This includes hosiery, thongs and knickers or self adhesive products which can be applied directly to the skin. The DSR also gives us the right to not to accept back goods where the customer has not taken “reasonable care” of them – i.e. if they are marked or damaged an any way or if seals are broken on liquids and cosmetic products. It also includes goods which are bespoke and have been made to the customers specification.
How to return an item
We will be happy to exchange items or issue a refund.
Returns must be received within 14 days for UK customers and 28 days for international customers from receipt of goods. The form enclosed on the front of your package must be completed and accompany your return.
We cannot be held responsible for goods lost in transit therefore we recommend that you send your returns by registered post and retain proof of posting.
As soon as we receive your returned goods we will process your request. For replacement items you will not be charged for postage.
All refunds will be made to the card used to make the original purchase and will take approx 2-3 days to show in your bank account.
Simply follow the instructions here (opens in new tab).
You will be prompted to download your returns label and print it at home. No printer. No problem. A returns label is also emailed to you. If you don’t receive a notification in your inbox please check your junk folder!
Alternatively, Royal Mail can print the label for you. Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). Royal Mail will scan the QR code and print the label for you. If you choose a CSP, check before you go that it can print labels. Check the location finder and look for ‘Label printing service is available’ under ‘facilities’.
Next, apply the returns label to the largest side of your item. Please make sure you don’t place any tape over the barcode so it can be easily scanned.
Drop your item at a Post Office branch, Royal Mail Customer Service Point or have it collected. You’ll then receive proof of posting. Job done.
Please send your returns to:
Ground Floor Office
163 Stourvale Road