Free UK Delivery Free UK Delivery Over £60
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Free UK Delivery Discreet Packaging
Free UK Delivery Worldwide Delivery
FREE Gift Box FREE Gift Box Over £80

Customer Services

We hope the information below will help answer any questions.

If you require any further assistance or advice then please don’t hesitate to contact us


Free Delivery

We will ship your order completely free of charge on all orders over £60 for UK customers and £100 for international customers.


How Long Will My Order Take?

Your order will be dispatched on the same working day if ordered before 1pm. Different delivery options are clearly displayed in checkout for you to choose depending on how urgently your order is required.

You will be sent a confirmation email when you place your order which will contain your order number, you can log in to your profile online anytime to track your goods have been dispatched.

In the highly unlikely event of your order not arriving, please allow 15 working days from the date of dispatch before contacting us, we will then carry out an investigation through Royal Mail and keep you informed of developments.

Exclusive made to measure items may take longer and we will contact you to discuss delivery dates.


How Will My Order Be Sent?

Orders will be sent using Royal Mail Tracked service.

All of our packages are sent in discreet packaging without any branding so if needed you can have your order delivered to a workplace without anyone knowing what is inside.

We can deliver to any alternative address you advise at the time of ordering.


Delivery Charges

United Kingdom & Ireland
FREE 2 - 3 working days - Super Saver Delivery * On orders over £60
£3.95 2 - 3 working days - Super Saver Delivery  
£5.50 1 - 2 working days - Royal Mail Tracked 95% Delivered Next Day
£7.50 Next Day - Royal Mail Special Delivery Orders placed before 1pm are guaranteed to arrive 4pm the next working day - excludes weekends & Public Holidays
Europe
FREE 3 - 5 days - Royal Mail International Recorded * On orders over £100
£7.50 3 - 5 days - Royal Mail International Recorded  
£18.00 2 - 3 days - DHL Express  
Rest of the World
FREE 5 - 7 days - Royal Mail International Recorded * On orders over £100
£9.50 5 - 7 days - Royal Mail International Recorded  
£18.00 2 - 3 days - DHL Express  

COVID 19 Update

Please note: Royal Mail International services are experiencing delays in some countries due to Covid 19, for international customers that require orders quickly please select the DHL option in checkout.

There are no reported current delays for UK orders.


Which countries do we ship to?

Bedtime Flirt delivers to most international destinations. Here is a list of countries we currently ship to.

If you cannot find your desired destination country on this list, please email our customer services team and we will do our best to help.


Currency Conversion

All our prices are displayed in British Pounds (£), the option is available at the top of every page to convert the prices into Euros (€) or US dollars ($) by simply clicking on the symbol. We update our exchange rates every hour.


Shipping

We use Royal Mail international signed for service and DHL Express for deliveries outside the UK which will require a signature upon receipt.

All our packages are sent in discreet packaging and if a customs form is required we mark the goods as "clothing"

Please note that all deliveries outside the UK may be subject to import duties and taxes which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid for by you.

Your order will be dispatched on the same working day, delivery times will vary depending upon your postal service.


International Returns

We will be happy to exchange items or issue a refund. Returns must be received within 28 days from receipt of goods. The form enclosed on the front of your package must be completed and accompany your return.


Payment Methods

We accept all major credit and debit cards including Visa, MasterCard, Delta, American Express, Switch, Solo and Visa Electron. We also accept payment via PayPal.

Bedtime Flirt does not store any of your card information.


Promotion Codes/Credit notes

If you have a promotional code or have received a credit note via email, you can use it during the checkout process to obtain your discount which will be applied before you make payment. Simply type the code when prompted in checkout.

Currently only one promotional code can be used per transaction. There is no limit on the number of gift voucher codes/credit notes that can be used per transaction.

Where the value of the gift voucher/credit note exceeds the total cost of the transaction any outstanding credit will be retained for future redemption.


Credit Card Security

The security of your credit card is our highest priority.

When you shop online at Bedtime Flirt our secure server encrypts your personal information, including credit or debit card number, name and address. Your card details are presented directly to the bank for clearance and are never stored.

You can tell that the pages are secure when you enter your credit card information because the address in the browser changes from being http:// to https:// and a padlock symbol is displayed to show you are in a secure area.

To protect against the fraudulent use of credit and debit cards we perform additional security checks on the information you provide and you may be asked to confirm certain information before we process your order.


Returns & Exchanges

Here at Bedtime Flirt we want you to be happy with both our products and our service, however if for any reason you would like to exchange or return your items for a refund you can do so via the terms and conditions below. This does not affect your statutory rights.

  • Returns must be received by Bedtime Flirt within 14 days of the date you received your order. (7 days for Sale items). For international customers this is extended to 28 days;
  • Items must be returned unworn, unwashed and in their original condition;
  • Hosiery, thongs and knickers cannot be returned for hygiene reasons. (This does not affect the return of corsets or sets that include knickers or stockings which should be returned in full.);
  • Bespoke and made to measure items are non returnable;
  • We recommend you do not send back gift boxes as these will not be refunded.

Please Note: Orders which are returned that do not comply with our terms and conditions will be subject to a £2.95 handling charge for the goods to be sent back to you.


OFT Distance selling regulations (DSR)

In line with the DSRs, you have 7 working days (not including weekends or Bank Holidays) after you receive the goods from us to cancel your order and return them to us for a full refund or exchange. We will be happy to accept returned items outside of this period (14 days for UK orders), however this will not constitute a cancellation and we will therefore not be obliged to refund your delivery charge unless we have made a mistake with your order. You should email or write to us with your order number should you wish to cancel.

In line with the DSRs, we cannot accept goods back that by reason of their nature cannot be returned. This includes hosiery, thongs and knickers or self adhesive products which can be applied directly to the skin. The DSR also gives us the right to not to accept back goods where the customer has not taken "reasonable care" of them - i.e. if they are marked or damaged an any way or if seals are broken on liquids and cosmetic products. It also includes goods which are bespoke and have been made to the customers specification.


How to return an item

We will be happy to exchange items or issue a refund.

Returns must be received within 14 days for UK customers and 28 days for international customers from receipt of goods. The form enclosed on the front of your package must be completed and accompany your return.

We cannot be held responsible for goods lost in transit therefore we recommend that you send your returns by registered post and retain proof of posting.

As soon as we receive your returned goods we will process your request. For replacement items you will not be charged for postage.

All refunds will be made to the card used to make the original purchase and will take approx 2-3 days to show in your bank account.

Please send your returns to:

Returns Dept
Bedtime Flirt
Unit Y
46 R L Stevenson Avenue
Westbourne
Dorset
BH4 8EG

Order Status

If you have already placed an order with Bedtime Flirt and wish to check its progress simply log on to your profile


Our 100% Guarantee

We want you to be completely satisfied with the Bedtime Flirt shopping experience, so our "No Quibble" guarantee is very straightforward:

If for any reason you are not satisfied with your purchase, return the items in original condition and unworn. We will be happy to exchange or issue a refund.

Returns and exchanges must be received within 14 days from date of receipt for UK customers and within 28 days for international customers.

To ensure prompt delivery of your order we keep all of our lines in stock, however on occasion items may become unavailable for reasons beyond our control. If the item you have selected is not available we will email you and offer you the choice of a full refund or an alternative item.

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